Return and Refund Policy
At Gabby Ventures, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Please review our Return and Refund Policy below to understand how we handle returns and refunds.
1. Eligibility for Returns
- You may return most products within 5 days of delivery for a refund or exchange.
- To be eligible for a return, items must be in their original condition, unused, and in the original packaging.
- Certain items, such as perishable goods (e.g., fresh produce), are final sale and cannot be returned unless they are damaged or defective.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at return@gabbyventures.com or call us at 8106199194 within 7 days of receiving your order. Provide your order number and details about the product you wish to return.
- Receive Instructions: We will provide you with instructions on how and where to send your return.
- Package and Ship: Securely package the item(s) and include the original packing slip or proof of purchase. Ship the package to the address provided by our team.
3. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-14 business days. The refund will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
4. Exchanges
- If you would like to exchange an item, please contact us at [insert email address] or [insert phone number]. Exchanges are subject to product availability.
- You will be responsible for any price differences and additional shipping costs for the exchanged item.
5. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately at [insert email address] or [insert phone number]. Provide your order number and photos of the damaged or defective item.
- We will either send a replacement or issue a full refund, including shipping costs.
6. Non-Returnable Items
The following items are final sale and cannot be returned or refunded unless they are damaged or defective:
- Perishable goods (e.g., fresh fruits, vegetables, herbs)
- Products that have been used, opened, or are not in their original condition
7. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service to ensure your return is received.
8. Late or Missing Refunds
- If you haven’t received your refund within the expected timeframe, please check your bank account or contact your credit card company, as processing times may vary.
- If you’ve done this and still haven’t received your refund, contact us at [insert email address] or [insert phone number].
9. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Gabby Ventures
Email: info@gabbyventures.com
Phone: 8106199194
Address: BLOCK F5 FLAT 1, NAF BASE , KAWO, KADUNA STATE, NIGERIA
Last Updated:16/03/2025